Marketplace & Order Policy

Elkasi Products may be offered through third-party marketplaces.

Each marketplace may have its own:

• Terms & Conditions;
• payment system;
• shipping procedures;
• customer-service procedures;
• dispute-resolution process;
• review system;
• cancellation procedures; and
• return/refund procedures.

Customers should review the applicable marketplace terms before purchasing.

Where an Order is placed through a marketplace, the marketplace’s mandatory terms and applicable law may apply to aspects of the transaction administered by that marketplace.

Nothing in this Policy is intended to override mandatory consumer rights or applicable law.

Orders placed directly through the Elkasi Website are governed primarily by:

• Elkasi Website Terms & Conditions;
• Shipping & Delivery Policy;
• Cancellation, Return & Refund Policy;
• Privacy Policy; and
• other applicable Website policies.

Customers are responsible for reviewing the following before completing an Order:

• Product;
• quantity;
• price;
• shipping charge;
• delivery address;
• applicable taxes or charges;
• international shipping charges, where applicable; and
• other information displayed during checkout.

For direct Website Orders:

A customer may request cancellation before the Order is shipped.

Once the Order has been shipped, customer cancellation is not permitted.

Marketplace Orders may also be subject to the cancellation mechanism and cut-off times of the relevant marketplace.

Elkasi food, nutraceutical and wellness Products are not ordinarily returnable after delivery.

An exception may apply where the Product has been demonstrably damaged, leaking, tampered with or otherwise materially compromised due to an issue attributable to Elkasi or its fulfilment process.

Where a customer claims that a Product arrived damaged or compromised, Elkasi may require video proof showing:

• the outer package;
• shipping label;
• opening of the package; and
• condition of the Product.

Additional photographs or evidence may be requested.

Where a verified issue is attributable to Elkasi/company-side error, an appropriate refund may be initiated in accordance with the applicable payment and marketplace procedures.

Marketplace Orders may require the refund to be processed through the marketplace.

All applicable shipping charges are borne by the customer unless a particular marketplace promotion expressly states otherwise.

For international Orders, customers must check the applicable shipping rate before placing the Order.

International purchases are subject to the laws and import requirements of the destination country.

Customers are responsible for applicable:

• customs duties;
• import taxes;
• clearance charges;
• destination-country charges; and
• other legally applicable fees,

unless expressly stated otherwise by the applicable marketplace or Order.

Product information displayed on a marketplace may be controlled jointly by marketplace systems, sellers and applicable platform processes.

Customers should refer to the actual Product packaging and label for Product-specific information.

Marketplace reviews are governed by the relevant marketplace’s review policies.

Customers should provide truthful and genuine reviews based on their own experience.

For marketplace Orders, customer information may be processed by both the marketplace and relevant service providers in accordance with their respective privacy policies.

Elkasi may investigate suspected fraudulent Orders, unauthorised transactions, abuse of promotional offers or other unlawful activity, subject to applicable law and marketplace procedures.

Where there is a conflict between this Policy and a mandatory legal requirement, the mandatory legal requirement will prevail.

Where a marketplace has a mandatory transaction-specific rule applicable to an Order placed through that marketplace, that marketplace rule may govern the relevant transaction aspect.

Elkasi Customer Support: support@elkasi.com

Telephone/WhatsApp:

+918300630391

Website: www.elkasi.com.