Shipping & Delivery Policy

All applicable shipping charges are payable by the customer.

Elkasi does not provide free shipping unless a specific promotional offer expressly states otherwise.

Shipping charges may vary depending on:

• delivery destination;
• order weight;
• package dimensions;
• shipping method;
• domestic or international destination; and
• applicable logistics charges.

Orders are ordinarily prepared for dispatch within 2–3 business days after successful Order placement and payment confirmation.

The processing period may be affected by circumstances such as:

• payment verification;
• incomplete customer information;
• Product availability;
• public holidays;
• technical issues; or
• circumstances beyond reasonable control.

Once an Order has been dispatched, the customer may receive applicable shipment or tracking information where available.

The shipping carrier may independently provide delivery updates.

Delivery timelines depend on:

• destination;
• logistics provider;
• shipping service selected;
• customs clearance;
• local delivery conditions; and
• circumstances beyond Elkasi’s control.

Any estimated delivery period is an estimate and should not be treated as an unconditional guarantee of delivery on a particular date.

For domestic Indian Orders, the applicable shipping charge will be payable by the customer.

Delivery will be made to the address supplied by the customer during checkout.

Customers are responsible for ensuring that their delivery information is accurate and complete.

Elkasi may ship Products worldwide where legally permitted.

Before placing an international Order, customers must check and accept the applicable international shipping rate.

International shipping charges are payable by the customer.

International Orders may be subject to:

• customs duties;
• import taxes;
• customs clearance charges;
• destination-country taxes;
• regulatory requirements;
• import restrictions; and
• other destination-country charges.

Unless expressly stated otherwise, such charges are the customer’s responsibility.

Customers placing international Orders are responsible for ensuring that the Products can legally be imported into the destination country.

Different countries may have different requirements for food, dietary supplements and wellness products.

An Elkasi Product being available for purchase does not mean that the Product is automatically permitted for import into every country.

International shipments may be delayed because of:

• customs inspections;
• documentation requirements;
• import restrictions;
• customs clearance;
• local regulatory requirements; or
• other circumstances outside Elkasi’s control.

Customers must provide accurate delivery information.

Elkasi shall not be responsible for delivery failure or delay caused by an incorrect or incomplete address, incorrect contact information or failure of the recipient to accept delivery.

Where a customer refuses delivery or fails to complete applicable delivery/customs requirements, the shipment may be returned, abandoned or otherwise handled by the carrier in accordance with its procedures.

Additional shipping, customs or handling charges may arise.

Customers should inspect the external condition of the package upon delivery where reasonably possible.

If the Product appears damaged, tampered with, leaking or otherwise compromised, the customer should retain the packaging and follow the procedure specified in the Cancellation, Return & Refund Policy.

Once an Order has been handed over to the applicable shipping provider, delivery is also subject to that provider’s operational procedures.

Elkasi will reasonably assist with shipment-related issues where appropriate.

Elkasi shall not be responsible for delays resulting from circumstances beyond reasonable control, including natural disasters, severe weather, governmental restrictions, transportation disruption, customs delays, strikes, technical failures or other similar circumstances.

Shipping Support: sales@elkasi.com

Telephone: +918300630391

Website: www.elkasi.com