Privacy Policy

The Elkasi Website is operated by:

Legal Entity: Virtual Vendors · Brand: Elkasi · Customer Support Email: support@elkasi.com · Customer Support Number: +918300630391Website: www.elkasi.com

Depending on how you interact with Elkasi, we may collect information such as:

• name;
• email address;
• telephone/mobile number;
• billing address;
• delivery address;
• order details;
• Product selections;
• transaction information;
• payment-related information necessary to process an Order;
• customer-service communications;
• reviews, feedback and other information voluntarily submitted by you;
• information relating to returns, replacements or product complaints, where applicable;
• technical information relating to your interaction with the Website;
• IP address;
• browser and device information;
• Website usage information; and
• cookie or similar technology information, where such technologies are used.

We will collect only information reasonably required for the relevant purpose, subject to applicable law.

Payments may be processed through third-party payment service providers.

Where a third-party payment provider processes your payment, payment credentials may be handled directly by that provider under its applicable security and privacy practices.

Virtual Vendors does not intend to unnecessarily retain complete payment-card information where such information is processed by a third-party payment provider.

Personal information may be used for purposes including:

• creating and managing customer accounts;
• processing Orders;
• processing payments;
• arranging delivery;
• communicating Order status;
• providing customer support;
• responding to complaints or queries;
• processing eligible cancellation or damage-related requests;
• preventing fraud and misuse;
• maintaining Website security;
• improving Website functionality;
• understanding Website usage;
• maintaining business and transaction records;
• complying with legal and regulatory requirements;
• sending service-related communications; and
• sending promotional communications where permitted and appropriately consented to.

We may use your contact information to send communications necessary for your transaction, including:

• Order confirmations;
• payment confirmations;
• dispatch notifications;
• delivery updates;
• customer-service communications;
• important Website notices; and
• other transactional communications.

Marketing communications will be handled in accordance with applicable law and available consent/preferences.

The Website may use cookies and similar technologies to support Website functionality, security, preferences, analytics and other legitimate Website purposes.

Depending on the technology implemented on the Website, cookies may help us:

• remember preferences;
• maintain Website functionality;
• understand how visitors use the Website;
• improve Website performance;
• identify technical problems; and
• support relevant Website features.

The specific cookies and technologies actually deployed should be reflected in the Website’s cookie-management mechanism where applicable.

Virtual Vendors may use third-party service providers to support business operations, including providers involved in:

• payment processing;
• Website hosting;
• technology services;
• logistics and delivery;
• customer communication;
• analytics;
• security;
• fraud prevention; and
• other services necessary to operate the business.

Such providers may process information only to the extent reasonably necessary for the services they provide and subject to applicable contractual, legal and security requirements.

If you purchase an Elkasi Product through a third-party marketplace, your personal information may also be processed by that marketplace in accordance with its own privacy policy.

The marketplace may independently control certain aspects of your transaction, payment, delivery or customer service.

Where you place an international Order, information necessary to fulfil the Order may need to be shared with relevant payment, logistics, customs, shipping or service providers.

International transfers or processing will be handled subject to applicable law.

Virtual Vendors will take reasonable technical and organisational measures appropriate to the nature of the personal information processed to protect it against unauthorised access, misuse, alteration, disclosure, loss or destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Personal information may be retained for as long as reasonably necessary for:

• the purpose for which it was collected;
• fulfilling Orders;
• customer support;
• accounting and business records;
• legal or regulatory requirements;
• dispute resolution;
• fraud prevention; and
• establishment, exercise or defence of legal claims.

Retention periods may differ depending on the type and purpose of the information.

Subject to applicable law and the applicable legal framework, individuals may have rights relating to their personal information, including rights concerning:

• access to information;
• correction of inaccurate information;
• withdrawal of consent where processing is based on consent;
• deletion/erasure where legally applicable;
• grievance redressal; and
• other rights provided under applicable data-protection law.

Requests may be made using the contact details published below.

The Website is not intended to encourage unlawful collection or processing of children’s personal data.

Where applicable law requires parental or guardian consent or imposes additional requirements relating to children’s data, Virtual Vendors will follow those requirements.

Information may be processed for fraud prevention, transaction verification, Website security and protection of customers and the business.

Where legally permitted or required, information may be disclosed to competent authorities or other relevant parties for investigation or prevention of unlawful activity.

Personal information may be disclosed where required or permitted by applicable law, including to:

• government authorities;
• regulatory authorities;
• courts or tribunals;
• law-enforcement agencies;
• professional advisers; or
• other persons where legally required.

If Virtual Vendors undergoes a merger, restructuring, sale, acquisition, transfer of business or similar transaction, personal information may be transferred as part of that transaction subject to applicable law and appropriate safeguards.

This Privacy Policy may be updated from time to time to reflect changes in the Website, Products, technology, business operations or applicable law.

The revised version will be published on the Website with a revised “Last Updated” date.

Privacy Contact: support@elkasi.com

Customer Support: +918300630391

This Privacy Policy is intended to operate in accordance with applicable Indian data-protection and privacy laws, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent applicable and effective from time to time.

The applicable legal requirements will prevail over any inconsistent provision of this Policy.