Cancellation, Return & Refund Policy

A customer may request cancellation of an Order before the Order has been shipped.

Cancellation requests must be made through:

Email: sales@elkasi.com · Telephone/WhatsApp: +918300630391

A cancellation request is subject to confirmation by Elkasi.

Once an Order has been shipped, the customer cannot cancel the Order.

Customers should therefore carefully verify:

• Product;
• quantity;
• delivery address;
• contact details; and
• other Order information

before completing the purchase.

Elkasi food, nutraceutical and wellness Products are not ordinarily returnable after delivery.

This restriction is intended to protect product quality, hygiene, safety, authenticity and traceability.

A customer cannot return a Product merely because they:

• changed their mind;
• ordered the wrong Product;
• ordered the wrong quantity;
• no longer require the Product;
• do not like the taste or personal experience;
• found a different Product elsewhere; or
• otherwise no longer wish to retain the Product.

An exception may apply where the Product received is demonstrably:

• damaged;
• leaking;
• materially compromised;
• tampered with; or
• otherwise defective due to an issue attributable to Elkasi or its fulfilment process.

For a damage or product-condition claim, the customer must provide Unboxing video proof showing the package being opened and the condition of the Product.

Where reasonably possible, the video should clearly show:

• the unopened outer package;
• the shipping label;
• the package condition;
• the opening of the package; and
• the Product condition discovered inside.

Photographs or other evidence may also be requested where necessary.

Customers should contact Elkasi as soon as possible after delivery if they identify damage or a material issue.

Customer Support: sales@elkasi.com

Damage/Issue Reporting Period: Immediately after delivery

All damage or product-condition claims are subject to verification.

Elkasi may request:

• opening video;
• photographs;
• Order number;
• shipping information;
• batch information;
• Product photographs;
• packaging photographs; or
• other information reasonably necessary to investigate the claim.

If Elkasi verifies that the Product issue resulted from an error, damage or other issue attributable to the company, an appropriate refund may be initiated.

The refund method and timing will depend upon:

• the payment method;
• payment service provider;
• banking system;
• verification process; and
• applicable legal requirements.

No refund will ordinarily be provided for:

• change of mind;
• incorrect selection by the customer;
• failure to read Product information;
• failure to check ingredients;
• personal preference;
• refusal to accept a shipment;
• incorrect delivery information supplied by the customer; or
• other reasons not attributable to Elkasi.

International Orders remain subject to this Policy.

Customers are responsible for applicable international shipping charges and destination-country duties, taxes and customs charges.

A customs delay or destination-country import restriction does not automatically create a refund entitlement.

Nothing in this Policy is intended to exclude or restrict any mandatory consumer right or legal remedy that cannot lawfully be excluded.

Cancellation / Refund Support: sales@elkasi.com

Customer Support Number: +918300630391